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Use the link below to directly access a faq's section
Are all the items on the site available ?
Our website reflects our current stock and what we can order for our customers within a reasonable time.
However, items ordered are deducted from the stock only upon validation of the order. Thus, an item available in limited quantity can be ordered by several people before the site is updated. In these cases, any order that we can not handle will be refunded (if you paid by check or bank transfer, the refund will come as a credit note).
Our website and stock information are updated on a daily basis.
How to pay by credit card ?
Payment by credit card is done either through Mercanet.
The payment account is charged upon validation of the order or pre-order into our system, and not upon shipment of the order.
Refunds are proceeded through the medium of payment selected by the customer (Mercanet).
Credit Card: in which currency can I pay ?
Please note we only accept payments in EURO.
Credit card: My credit card is not accepted by SIPS / Mercanet ?
Credit Card types (Visa, Mastercard, American Express, etc.) available on Mercanet and PayPal are mentioned on the payment pages of those sites. Please make sure that the card you are about to use is part of that list.
If the card type is accepted by the site and your payment is still denied, please make sure you have correctly entered the information on your card (name, card number, visual cryptogram, date of validity, or any other information requested by the payment page).
If other problems occur or if the payment still fails, please contact your bank.
Credit card: Why am I asked for additional information when paying with my credit card ?
This procedure is used when your credit card has not been validated by the automatic verification system of the website the payment is processed through, as the details you provided did not match the records of the card provider.
This means we need to make sure that the transaction is not fraudulent. In order to validate your order, we will need to make certain verifications. You will receive an email from our accounting department requesting additional documents (passport, a written confirmation of order signed, a photocopy of the credit card...). Season of Mist will not ship your order unless you can provide the documents requested. You only need to supply these documents once to order later using the same credit card.
Important: we need to validate PayPal or Mercanet payments within seven days, so please make sure you provide the documents listed above during this time. After seven days, we will not be able to validate your payment and your order will be automatically canceled.
Payment by PayPal
Payment can be made through PayPal after you have opened an account there. Please check PayPal for further information.
Any refund for unavailability of items will be processed via PayPal.
Payment by check
Warning : this payment method appears only if the main address of your customer file is located in France. We only accept checks issued by French banks.
Your order is saved when you click on the button "check". You will then receive an email confirmation. Please send your check made payable to SoundWorks at the following address :Season of Mist / Soundworks
To ensure that your order is processed quickly, please remember to write your order's ID on the back of the check.
We send the orders upon reception of your check. If we have not received it within 7 days after the registration of your order, an e-mail reminder will be automatically sentto you. If we do not receive a check within 2 weeks of the registration of the order, it will be canceled.
If we are unable to send you an item after a confirmed order upon reception of your check, we will contact you and offer you either :
Payment by bank transfer
Your order is recorded when you click on the button "bank transfer". You will receive an email confirmation containing the banking details required to complete the transfer. These banking details will also be displayed on the website immediately after confirmation of your order.
To ensure that your order is quickly processed, please enter your order's identification number (five digits) in the wording of the transfer during the payment process. It is sometimes very difficult to trace unlabeled orders, which is why these will not be treated as a priority.
We will ship the order after our bank has notified us of the bank transfer. If we have not received it within 7 days after the registration of your order, an e-mail reminder will be automatically sent. If we do not receive confirmation within 2 weeks of the registration of the order, it will be canceled.
If we are unable to send you an item after a confirmed order upon reception of the money, we will contact you and offer you either :
Our bank details are listed below :
RIB (Identifiant de compte national)
Code banque : 30056
Code guichet : 00969
Numéro de compte : 09690009823
Clé RIB 53
IBAN (International Bank Account Number)
FR76 3005 6009 6909 6900 0982 353
BIC (virement SWIFT, Bank Identifier Code)
Cash, and money order
We do not accept payment by International Money Order or Cash Mandate.
We do not accept cash sent by post.
Parcel tracking and the shipping company
We only offer Colissimo for Tube shipping (worldwide).
Tracking information will be included with your order.
Delivery times will vary according to the carrier. When it is possible to figure out these times, they will be displayed during the validation of your order, when selecting the carrier.
Shipping costs calculation
The shipping costs added to the total of your order depend on several criteria :
To obtain an estimation of the shipping costs of your order, once all the selected items have been added to your cart, simply click on the "Get a quote" in the "My Cart" area located at the top of the website.
All our prints are shipped rolled in Robuspac tubes or similar.
Status of the order
You can monitor in real time the status of your orders by visiting this link lien.
Find below the explanation of the different status :
Pending Payment (bank transfer,cheque) :
The Payment expected status designates an order which has been placed via the e-shop or by phone and which payment has not been completed yet. Those are orders paid by cheque or bank transfer. You will be notified by email when we receive your payment and the status of the order will change.
Payment accepted by Sips :
The Validating payment designates an order paid via Paypal or Worldpay, which may have been done on the selected website but have not been received yet by our company. When the payment is received, you will be notified by email and the status of the order will change.
The Under process status means your order is about to be shipped. All required conditions have been completed. Your parcel will be sent very soon.
The Pre-order status means your order includes at least 1 item on pre-order. Your order will not be shipped before this/these item(s) is/are available.You will be notified by email when your order is available.
The Cancelled / Refunded status means your order has been cancelled and refunded (when necessary). We will inform you of this refund by email.
The Shipped status means your order has been sent.
An item is missing from my order
A delivery note listing the items you will receive is sent to you by email when your order is shipped.
If one or several items you ordered is out of stock, you will be notified by email. You are then reimbursed of the missing element(s) of your purchase (monetary refund if your payment was made through WorldPay or PayPal, or as a credit note usable on a future order for other payment methods).
Please use this form to inform us of any other concern regarding the receipt of your order.
The item does not match my wishes
Returns are possible but are subject to conditions.
Suggestion and technical issues
In case of problems or if you encounter any errors while browsing our site please, use this contact form to inform us and mention the actions you have performed, the browser used (Firefox, Internet Explorer, Chrome, etc. ) and its version (to know the version of your browser, see the Help menu and sub-section "About ..." from your browser).
Please tell us the time and date of appearance of the error. If it concerns one of your orders please mention the five-digit number of the order.